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FAQ's

How can I track my Order?
What forms of payment do you accept online?
What are your shipping costs and delivery schedule?
Do you ship to P.O Boxes, APO/AP addresses, non-continental US or Internationally?
How do I return an item?
What are your privacy and security policies?
How do I contact someone at Bare Escentuals?
Have a beauty question?
How do I learn more about gift cards?
How do I participate in sampling and/or promotions?
Does your company test on animals or contain animal ingredients?
Does your company adhere to labor standards when it comes to children?
What is the bareMinerals club?
Which Bare Escentuals products are free of Wheat, Oat, Rye and/or Barley derived ingredients?
See all FAB FAQ's

  • How can I track my Order?

    Order Confirmation Emails
    Immediately after you have successfully placed your order on one of our websites, you will receive an e-mail that contains information regarding the details of your order. The order confirmation e-mail is your receipt; please feel free to print it for your records. The e-mail includes your order number, the details of the products, prices, quantities, promotional information, payment method(s), your shipping and billing addresses as well as the shipping method you selected.

    Shipment Confirmation Emails
    You can track the status of your order by clicking the link below "Track your order" on your Bare Escentuals Shipment Confirmation email.

    Canceling & Modifying Orders
    Bare Escentuals order process is automated to distribute products quickly and accurately. We apologize but once the order has been placed it can NOT be cancelled. For more information on returns, please visit our Returns section.

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  • What forms of payment do you accept online?

    Credit Cards
    We currently accept Visa, Master Card, Discover and American Express for online order payments.

    Gift Cards
    Online order payments can also be made with Bare Escentuals gift cards and merchandise cards that include a pin code. At this time we cannot accept non-registered Visa or Amex gift cards.

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  • What are your shipping costs and delivery schedule?

    Our websites offer free standard shipping on all merchandise orders over $50 (excluding taxes) within the United States and its Territories. At this time, we are unable to ship to P.O. Boxes, outside the U.S. and Canada, and do not allow Rush Shipping to Canada.

    Bare Escentuals reserves the right to change this shipping promotion at any time.

    Please see our shipping costs and delivery time below:

    Shipping Options Standard Shipping Ground Shipping Rush Shipping
    Processing Time
    		 1-2 Business Days 1-2 Business Days 1-2 Business Days
    Delivery Time
    		 6-8 Business Days 3-6 Business Days 2 Business Days
    Total Delivery Time
    		 7-10 Business Days 4-8 Business Days 3-4 Business Days

    Order Total Standard Shipping Ground Shipping Rush Shipping
    Up to $20.00
    		 $3.95 $5.95 $18.95
    $20.01 to $40.00
    		 $5.95 $7.95 $20.95
    $40.01 to $49.99
    		 $6.95 $8.95 $21.95
    $50 or More
    		 FREE! $2.00 $15.00

    *For Canadian orders please add $10 to the fees above.
    ** Please note shipping to Hawaii, Alaska, Puerto Rico, and APO may take up to 21 business days for delivery.
    Business Days: Monday – Friday, excluding federal holidays within the United States.

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  • Do you ship to P.O Boxes, APO/AP addresses, non-continental US or Internationally?

    P.O. Boxes & APO Addresses
    At this time, we are unable to offer Ground or Rush Shipping to P.O. Boxes, are unable to ship to P.O. Boxes outside the U.S. and Canada, and do not allow Rush Shipping to Canada. Bare Escentuals cannot be responsible for customer errors in the Shipping portion of the checkout and will not beresponsible for missing packages that are confirmed delivered by the shipper.

    Non-Continental US
    We currently ship to Hawaii and Alaska.

    International
    At this time we cannot ship to any international locations outside of Canada.

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  • How do I return an item?

    Return process for website purchased product orders
    If you choose to return a product purchased on one of our websites you can choose from two return methods:

    1) Returning to a Bare Escentuals boutique:
    If you choose to return your product(s) at a boutique it needs to be accompanied with a receipt. Returns without receipt may only be entitled to boutique credit.

    Customers please be advised: We cannot accept Starter Kit returns in the Bare Escentuals boutiques. They must be returned to the address below.

    All credits will be applied to the original form of payment. For credit card purchases please allow 1 billing cycle for credit to appear on your billing statement. If the original form of payment was a check, you will be refunded by check mailed to you within 30 days.

    2) Returning via mail:
    If you choose to return your product(s) via mail you may return the product(s) within 30 days of purchase. All returns must be accompanied by a proof of purchase to receive a refund. Naturally, we cannot take returns on overly used products. Shipping and handling are not included in refunds and customer is responsible for return shipping charges; COD's will not be accepted. All products returned by mail must have been purchased through a Bare Escentuals Inc. website. You will be credited for the full purchase amount less shipping and handling.

    Please include packing slip or minimum order information, Order Number, Bill to Information, and Reason for Return. We do suggest that you copy all returned paperwork and utilize a traceable return shipping option.

    Send returns to:
    Bare Escentuals Inc.
    Attention: Returns
    Midwest Distribution Center
    5271 Centerpoint Parkway
    Groveport, OH 43125

    Please Note: We do not reimburse return shipping charges.

    Website, catalogue and phone orders may be returned at any Bare Escentuals Boutique and MUST be accompanied by a receipt or packing slip. Find the closest boutique .

    Return process for Bare Escentuals Gift Cards:
    The Bare Escentuals Gift Card itself cannot be returned or redeemed for cash. (except for where required by law) If you would like to return an item that was purchased by a Bare Escentuals Gift Card, your refund will be credited via a Merchandise Credit Card.

    Return process for BareMinerals.com Starter Kit Orders
    If you choose to return your Start Kit or other items from a bareMinerals.com, infomercial or phone purchase, our warranty policy states, if for any reason you are not satisfied with your Infomercial Starter kit, you may return it within 30 days of purchase for a full refund of the purchase amount less shipping and handling.
    All returns must be accompanied by a proof of purchase to receive a refund.
    Please include packing slip or minimum order information, Order Number, Bill to Information, and Reason for Return. We do suggest that you copy all returned paperwork and utilize a traceable return shipping option.

    Send returns to:
    Bare Escentuals Beauty, Inc.
    Customer Returns
    5271 Centerpoint Parkway
    Groveport, OH 43125

    Please Note: We do not reimburse return shipping charges.

    All credits will be applied to the original form of payment. For credit card purchases please allow 1 billing cycle for credit to appear on your billing statement. If the original form of payment was a check, you will be refunded by check mailed to you within 30 days.

    Customers please be advised: We cannot accept Starter Kit returns in the Bare Escentuals boutiques. They must be returned to the address above.

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  • What are your privacy and security policies?

    You can view our privacy and security policies here.

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  • How do I contact someone at Bare Escentuals?

    Please visit our Contact Us page to connect with a Bare Escentuals representative.

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  • Have a beauty question?

    Can't find that perfect shade of foundation and matching powder? Visit our Tips and Advice pages created by users like you and our European Artistry Team. We also have trained Beauty Associates at our Customer Service Centre available to chat with you. Please call them at 0800 652 3362 (Monday to Friday, 9am-5:30pm). You can also visit our Facebook page where users like yourself chime in on the best tips and tricks around.

    Beauty Advice Consultations
    Our Bare Escentuals boutiques host in-store beauty events with our National Artistry Team throughout the year.

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  • How do I learn more about Gift Cards?

    Gift Cards may be used multiple times. However, Gift Cards cannot be exchanged for cash and no change will be given (except in CA, MA, ME, MT, WA and VT, to the extent required by law, and wherever else required by law). Gift Cards cannot be replaced if lost or stolen, except as required by law. You can check the balance and expiration date of your Gift Card online, by visiting a Bare Escentuals Boutique or call us at 866.502.4832. If you want to check your balance online click the Gift Card link at the top of the page, enter your Gift Card number and press submit.

    GIFT CARDS DO NOT EXPIRE IN CA, CT, FL, IL, ME, MN, MT, NC, NH, OR, RI, TN, AND WA. IN ALL OTHER STATES, CARD EXPIRES SEVEN YEARS FROM DATE OF ISSUANCE. Some states may require us to turn over funds from unused Gift Cards to that state as early as two or three years from purchase, to be held by the state in your name.

    Currently, Bare Escentuals Gift Cards are only available for purchase and use within the United States.

    Buying a Bare Escentuals Gift Card
    Bare Escentuals Gift Cards may be purchased online, or through our Customer Service Department in the following denominations - $25, $50, $75, $100, $250. Gift Cards may be purchased in any dollar amount in our Bare Escentuals Boutiques. You can use a credit card or debit card to purchase a gift card online.


    Gift Cards may be used for making purchases at any Bare Escentuals Boutique in the United States, BareEscentuals.com, bareMinerals.com, mdformulations.com and beBuxom.com. They are not redeemable at other Bare Escentuals retailers, which also excludes salons and spas.

    Shop for the Bare Escentuals Gift Card Now!

    What is the Gift Card Return Policy?
    The Bare Escentuals Gift Card itself cannot be returned or redeemed for cash. (except for where required by law) If you would like to return an item that was purchased by a Bare Escentuals Gift Card, your refund will be credited via a Merchandise Credit Card.

    What about shipping and tax on Gift Cards?
    Gift cards, when purchased, are exempt from tax and when only gift cards are purchased and they are shipped with free Standard shipping. Gift cards can be shipped Rush Delivery, with a $15 Rush shipping charge. In the case of an order containing a gift card and product, the gift card amount does not count toward the Tax or Shipping & Handling totals.

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  • How do I participate in sampling and/or promotions?

    Occasionally our websites will offer promotions through e-mails and advertisements. You will always receive free shipping on merchandise orders over $50.
    **Please note that excessive misuse of promotions and codes may result in order or item cancellation.
    Bare Escentuals may restrict redemption to one per client.
    Coupon Codes
    To redeem a Coupon Code (also known as a promotional code) enter the code while looking at your Shopping Bag. In your Shopping Bag enter your code in the "Coupon Code" area. Push the "Apply" button to see the coupon code added to your Shopping Bag. Please remember to enter the coupon code exactly the same way you received it (Caps or non-caps) otherwise your coupon will not be applied to your order. To remove a coupon code simply press the {X} on the right of the code in your Shopping Bag.

    Free Samples
    On occasion our websites may offer Free Samples with any purchase. These could be added automatically to your Shopping Bag or coupon generated. Please see the terms and restrictions of the specific offer for more details.

    Free Shipping with Purchase
    You will always receive free shipping on merchandise subtotal on orders over $50. Occasionally our websites may offer free shipping with a purchase below $50. This could be automatic or coupon generated. Please see the terms and restrictions of the specific offer for more details.

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  • Does your company test on animals or contain animal ingredients?

    Please feel at ease when using Bare Escentuals and mdformulations products as we do not test any products on animals. We also do not work with any manufacturers that do animal testing.
    Bare Escentuals natural haired brushes are made of Goat and Pony. Please note that no animals are harmed in the process of making our brushes. For our customers who chose not to use animal haired brushes we do offer a variety of high end synthetic brushes.
    If you would like to receive a list our synthetic brushes or our products that contain carmine, please contact the Customer Contact Center at 1-888-795-4747 to speak to a Beauty Associate.

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  • Does your company adhere to labor standards when it comes to children?

    Please be assured that Bare Escentuals does not do business with any domestic or foreign companies that use Child Labor.

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  • What is the bareMinerals club?

    Please click here to learn more about the bareMinerals Club.

    How do I sign up?
    If you’d like to have your bare minerals foundation and mineral veil delivered right to your door when you need it, click here. Being a club member also has the perks of advanced offers by email and free gifts from Leslie.

    How can I update my information? Manage your account online by logging in here or by calling our customer contact center at 1-888-795-4747. There you can customize your shipments-change how often they arrive and what shades of foundation you receive.

    How can I change my payment options? Future shipments? 2nd payment?
    You may update your credit card on file for future shipments by logging to your account or by calling 1-888-795-4747.
    To update your credit card for a 2nd payment, please call 1-800-451-3940. Please note that updating your credit card online will not update payment method for any outstanding 2nd payments.

    How can I cancel? You can cancel your bareMinerals club membership by calling 1-888-795-4747.

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  • Which Bare Escentuals products are free of Wheat, Oat, Rye and/or Barley derived ingredients?

    While the list below shows the Wheat, Oat, Rye and Barely free products please keep in mind that these products may be made in an environment that handles Wheat, Oat, Rye and Barley derivatives.
    bareMinerals:
    All-Over Face Colors - all shades
    bareEyes Eye Makeup Remover
    Blush - All shades
    Blush (SPF 20) - all shades
    Brushless Mascara
    Body Minerals - all shades
    Eyecolor - all shades
    Extreme Glimmers - all shades
    Faux Tan
    Faux Tan Body Moisturizer
    First Base Lip Balm
    Flawless Definition Mascara - all shades
    Foundation (SPF 15 Original) - all shades
    Foundation (SPF 15 Matte) - all shades
    Gossamers - all shades
    High Shine Eyecolors - all shades
    Hydrating Blush - all shades
    Liner Shadow - all shades
    Lip Rev-er Upper
    Mineral Veil - all shades
    Mineral Veil (SPF 25) - all shades
    MultiTasking Minerals - all shades
    On the Spot Swabs
    Prime Time Eyelid Primer
    Prime Time Foundation Primer
    Prime Time Oil Control Foundation Primer
    Quick Change Brush Cleaner
    Radiance Rocks - all shades
    Soft Focus Colors - all shades
    SPF 30 Natural Sunscreen - all shades
    Weather Everything Liner Sealer
    Well Cared For Brush Shampoo

    BUXOM:
    Buxom Insider Liner - all shades
    Buxom Lash Mascara
    Buxom Lashliner - all shades
    Buxom Lip Polish - all shades

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FAB FAQ's

What is the FAB Friends and Benefits Program?
Does it cost anything to become a Friends and Benefits member?
How do I become a Friends and Benefits member?
The call center agent wasn't able to address my Friends and Benefits needs. Why?
Why have I not been enrolled into the Friends and Benefits Program, even though I already signed up?
Do I still have to sign up for Friends and Benefits if I already have a My Store Account with bareMinerals?
Will I be charged for shipping when redeeming my gift online?
I forgot to sign in to my Friends and Benefits account before I made an online purchase. Can my purchase still be tracked?
How do I become eligible for a Personal Sale Day?
What happens to my bareMinerals Preferred Customer Card now that the Friends and Benefits Program exists?
 


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